4.1 My Tensions
Tension is an essential tool for supporting self-managed collaboration. In this article we covered the overall concept of a tension and typical user context.
Below we will dive into how to work with tensions.
Tension page overview
Below is an overview of the tension module.
Tension Plaza contains all tensions created in workspaces that I belong to. You can easily know what other people are busy with at the moment which creates a great level of transparency.
Create a tension
Since Tension is a collaboration tool, before creating one, make sure that you have already defined a few roles and invited a few people to fill them. Check out how to create a role / circle.
Step 1: Click "+Tension" button from top navigation bar to create a new tension.
Step 2: Fill in tension detail on the Pop-up window.
Step 3: Click "Send" and the tension will appear under "Raised for others" -> "Raised" tab.
Accept a tension
As a tension receiver, click on a raised tension card under "Raised for me". Above the tension detail page, there is the "Accept" button.
Click "Accept" to create a todo or project to resolve this tension.
The status of this tension will become "Accepted" and can be found under "Raised for me" -> "Accepted".
Reject a tension
Sometimes, you will receive a tension that is outside of your role's accountabilities, for instance, it actually belongs to another role's accountability. In this case, you can reject a received tension.
You can provide more input regarding declining this tension so that tension raiser knows how to deal with the same situation next time.
Tension raiser will receive a notification and find this tension in "Raised for others" -> "Raised" list.
For a declined tension, Tension raiser can either delete it completely or edit it and send it again to the right role.
Resolve a tension
Once a todo/project associated with this tension is resolved, we can check off this todo/project and it will mark this tension as resolved. Another way to do this is click "Resolve" button above the tension detail page.
Tension raiser will receive a notification once a tension is resolved.
Close a tension
Once a tension is resolved, tension raiser can verify if it is actually resolved. If so, tension raiser can close it by clicking "Close" button. A closed tension can be found under "Raised for others" -> "Closed".
Now, we have gone through a tension's entire lifecycle from raised to closed.
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